Last updated: 05/02/2026
At 97stitch.ae, we value your satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below.
Eligibility for Refunds
Refunds are only applicable if:
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The item is defective, damaged, or incorrect upon delivery
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The issue is reported within 48 hours of receiving the order
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The item is unused, unwashed, and in its original condition and packaging
Items that show signs of wear, alteration, or damage caused after delivery are not eligible for a refund.
Non-Refundable Items
The following items are non-refundable:
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Customized or personalized products
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Sale or discounted items
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Gift cards
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Items marked as “Final Sale”
Refund Process
Once your return is approved and inspected:
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Refunds will be processed to the original payment method
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Processing time is typically 7–14 business days, depending on your bank or payment provider
Shipping fees are non-refundable, unless the return is due to our error.
